Customer Support

Contact Information

Electronically: info@sidehillfarmjam.com

Our mailing address:
Sidehill Farm
PO Box 1558
Brattleboro, Vermont 05302

Our Phone Number: 802-254-2018 8:30-5:00 pm EST, Monday through Friday

Our Fax Number: 802-254-3381

Returns and exchanges

If you are not completely satisfied with your purchase, please contact us for a replacement or full refund @ 802-254-2018.

Shipping

Please add the following for each address in the continental US. Shipments made via UPS Ground Service. Please call for overnight, 2 day and International Rates.

Up to $35........$8.95  $35.01-$60. ...$9.95
$60.01-$80......$10.95 $80.01-$100...$13.95
over $100     please add 10%

Orders are usually shipped within 48 hours, Monday thru Friday, not including holidays. Please let us know on Step 4 of the checkout if you need to specify a delivery date. Please note, we require a street address for all orders as UPS does not ship to PO boxes. In addition, if an incorrect address is supplied, UPS will charge an additional $10 for the shipment, which we must add on to your order.

Damaged or mishandled packages may be returned to us for full credit or replacement. Where possible, we encourage you to not accept any damaged packages. Please contact us @ 802-254-2018 for assistance if you have recieved a damaged package.